Your information's privacy is our commitment

1. Introduction & Scope

qq99 places the highest importance on the personal privacy of its platform users. This Privacy Policy ("Policy") describes how qq99 collects, uses, stores, and protects your personal information. By using our website qq99.mom or any related services, you are agreeing to the terms of this Policy.

This Policy applies only to qq99's own platform. We are not responsible for the privacy policies of third-party websites or services. Our services are available only to individuals aged 21 or older.

2. What Information We Collect

qq99 collects only the information that is necessary to provide our services, ensure security, and meet legal obligations. Information comes from two main sources — information you provide directly and technical information collected automatically.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, Upay or bank account information)
• Gaming history and account activity
• Records of communication with the support team

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type and version, operating system
• Visit times, pages viewed, and navigation patterns on the website
• Information obtained through cookies and similar tracking technologies
• Log files and security monitoring data

3. Purpose of Using Information

qq99 uses collected information for specific, legitimate, and clearly defined purposes. We never sell your information to advertising third parties.

3.1 Service Delivery & Operations

Your information is essential for creating and managing your account, processing transactions, and delivering gaming services. This includes the secure processing of deposits and withdrawals via bKash, Nagad, Rocket, and Upay.

3.2 Identity Verification & Fraud Prevention

We verify identity to ensure account security, prevent unauthorized access, and detect suspicious activity. This keeps your account and funds protected.

3.3 Customer Service Improvement

Information is used to help our 24/7 live chat and email support teams resolve your issues quickly and continuously improve service quality.

3.4 Responsible Gaming

Monitoring your gaming patterns to identify potentially problematic behavior and providing responsible gaming tools is also an important part of how we use information.

3.5 Legal Compliance

Under applicable laws and regulations, we may be required to prevent financial crimes, comply with anti-money laundering (AML) policies, and provide information at the request of regulatory authorities.

4. Information Sharing & Disclosure

qq99 does not sell, rent, or lease your personal information to third parties for any commercial purpose. However, sharing information may be necessary in certain circumstances.

4.1 Service Provider Partners

Limited information may be shared with trusted third parties that assist with core operations such as payment processing (bKash, Nagad, Rocket, Upay and associated banks), technical infrastructure, fraud detection, and customer service. These parties are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, valid requests from law enforcement agencies, or applicable legal requirements. In such cases, we will always follow legal guidelines.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such situations, we will notify you in advance.

5. Cookies & Tracking Technologies

qq99 uses cookies and similar technologies to improve website functionality, remember your preferences, and personalize the user experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security. Without these, the site will not function properly.
• Functional Cookies: Used to remember your language preferences and other settings.
• Analytical Cookies: Help analyze website traffic and usage patterns to improve service quality.

5.2 Cookie Controls

You can disable cookies through your browser settings. Please note that disabling essential cookies may affect some site functionality and impact your gaming experience.

6. Data Security Measures

qq99 has implemented multiple layers of technical and organizational measures to ensure the security of your information.

6.1 Technical Security

• All data transmissions secured through SSL/TLS encryption
• Sensitive information stored in encrypted form
• Firewall and security monitoring systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication (Two-Factor Authentication) support

6.2 Organizational Measures

• Regular data protection training for staff
• Access to information restricted on a need-to-know basis
• Strict confidentiality agreements with third-party service providers
• Rapid response plan in the event of a data breach

While we strive to ensure the highest level of security, no method of transmitting information over the internet is completely secure. However, qq99 continues to invest in protecting your information.

7. Data Retention Period

qq99 retains your information only for as long as it is necessary or legally required.

• Account Information: While the account is active and after closure, in accordance with legal requirements.
• Transaction Records: For a specified period as required by financial regulations.
• Support Communications: For the time needed for service quality review and dispute resolution.
• Marketing Consent: Until you withdraw your consent.

After the retention period ends, information is securely deleted or anonymized.

8. Your Rights

As a qq99 user, you have certain rights over your own information. We respect these rights and respond to your requests within a reasonable time.

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of it. Contact [email protected] for this.

8.2 Right to Rectification

If there are any errors or inaccuracies in your information, you can request a correction. This can be done through account settings or support.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be deletable due to legal obligations.

8.4 Right to Object to Processing

You can object to information being processed for marketing or profiling purposes. Upon receiving such a request, we will stop the relevant activity as soon as possible.

8.5 Right to Data Portability

You have the right to receive your information in a common, machine-readable format. Contact the support team for assistance with this.

9. Protection of Minors

qq99's services are intended solely for individuals aged 21 or older. We do not knowingly collect personal information from minors. Age verification is mandatory at the time of account registration.

If we become aware that information from a minor has been accidentally collected, we will immediately close that account and delete the information. Guardians will be notified about the minor's account.

10. International Data Transfer

qq99's service providers may be located in various countries. Even if your information is transferred internationally, we ensure that adequate data protection measures are in place in the receiving country.

For data transfers, we use industry-standard contractual safeguards and ensure that recipient organizations maintain adequate data protection standards.

11. Policy Changes & Updates

This Privacy Policy may be updated from time to time in response to business changes, the introduction of new services, or legal requirements. When changes are made, the "Last Updated" date at the top of the page will change.

For significant changes, we may send a notification to your registered email. We recommend that you visit this page regularly. Continued use of qq99 after any changes to the Policy will be considered your acceptance of the updated Policy.

12. Contact Us

You can contact qq99 with any questions, concerns, or to exercise your rights regarding this Privacy Policy.

Our customer service team is ready to assist you 7 days a week, 24 hours a day. Support is available in both Bengali and English.